Thank you for choosing HARMONYHOME! We are dedicated to providing a seamless shopping experience and ensuring that your orders are delivered in a timely and efficient manner. This Shipping Policy outlines important information regarding the shipping of products purchased from our website. Please read this policy carefully before placing your order.
1. Order Processing:
- All orders are subject to verification and approval. Once an order is received, we will process it within 1-2 business days. Please note that business days do not include weekends or public holidays.
- If any additional information is required to process your order, we may contact you using the email address or phone number provided during the checkout process. Failure to provide the necessary information may result in delays in processing your order.
2. Shipping Methods and Delivery Time:
-The available shipping methods will be displayed during the checkout process, along with estimated delivery times which will be around 5-8 business days.
- Delivery times are approximate Please note that these estimates are provided by the shipping carrier and are not guaranteed. We are not responsible for any delays caused by the shipping carrier or factors beyond our control.
- Once your order has been shipped, you will receive a confirmation email containing tracking information. This will allow you to monitor the progress of your shipment.
3. Shipping Rates:
- Shipping rates are calculated based on various factors, including the weight and dimensions of the package, the destination address, and the selected shipping method. The shipping costs will be displayed during the checkout process before you finalize your order.
- From time to time, we may offer free shipping promotions or discounted shipping rates. Such promotions will be clearly communicated on our website or through our marketing channels.
4. Order Tracking and Delivery:
- Once your order has been shipped, you will receive a tracking number via email. This will allow you to track the progress of your shipment on the carrier's website.
- While we strive to ensure timely delivery of your order, please note that unforeseen circumstances such as weather conditions or logistical challenges may cause delays. We will work closely with the shipping carrier to resolve any delivery issues to the best of our ability.
5. Order Cancellations and Modifications:
- If you need to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request; however, once an order has been shipped, we may not be able to make changes or cancel the order.
6. Returns and Exchanges:
- For information regarding returns and exchanges, please refer to our Returns Policy, which outlines the process and conditions for returning or exchanging products.
7. Customer Support:
- If you have any questions or concerns regarding our shipping policy or need assistance with your order, please contact our customer support team through chat or Email us at email@example.com. We are here to help and will respond to your inquiries as quickly as possible.
Please note that this Shipping Policy is subject to change without prior notice. Please refer to the most recent version of the policy on our website or contact our customer support for any updates or clarifications.